Text messages

Telling a customer that the order they placed in person is ready to collect, and sending a quote or payment link when a vendor asks for one.

These are service messages about an order somebody placed. We never send marketing by text — no offers, no newsletters, and no messages about anything other than the order in front of us.

A mobile number is required to place an order, in the same way a name is: it is how an order is matched to the person collecting it at a busy stall. Consent to receive text messages is a separate, optional question asked on the same screen and unticked by default. A customer who declines is served identically — the order is made the same way and their name is called at the counter. Messaging consent is never a condition of purchase or of service. Consent is asked once and kept, so nobody is worn down by being asked again every visit. No number is collected any other way, and none is ever bought, imported or added from a list.

Agreeing to texts is never a condition of buying anything. Say no and you are served exactly the same: the order is made the same way, and your name is called at the counter instead.

Consent is collected on screen rather than by keyword. At checkout the app asks “Can we text you about your orders?” with a separate, unticked question about marketing. The answer is stored against the customer and can be withdrawn at any time by replying STOP.

One message per order, when it is ready. Occasionally a second if the vendor sends a quote or a payment link. There is no recurring or scheduled messaging of any kind.

• Filamented.Shop: order #1042 is ready to collect. Come to the counter and give your name. Reply STOP to opt out.
• Filamented.Shop: your quote is ready — https://www.livevendoros.com/q/EXAMPLE Reply STOP to opt out.

Reply STOP to any message to stop receiving them. Opt-outs are handled by the carrier and take effect immediately. Reply START to resume.

Opting out never affects your order. You will still be served, and you can still follow the order on the link shown at the counter.

We never charge for a message. Message and data rates may apply depending on your own mobile plan.

Reply HELP, or write to filamentedshop@gmail.com.

Messages are sent by Prototyp3d LLC, which operates Live Vendor OS, on behalf of the business you bought from. That business’s name appears at the start of every message.