Billing, cancelling and refunds

Every new business gets 14 days of the full app, with no card asked for up front. If you do nothing at the end of it, the account does not disappear and you are not charged — it simply drops to the free tier, which keeps your data and your history but stops the things that cost us money to run.

• $65 a month for Pro, charged on the same date each month until you stop.
• Prices are in US dollars, and any sales tax is shown before you pay.
• Card fees on your own sales are Stripe’s, not ours. We take no cut of what your customers pay you.

Cancel from Plan & billing inside the app, or write to us and we will do it. You keep the plan you have paid for until the end of that billing month, and you are not charged again.

• A refund must be requested within 7 days of the billing date of the charge concerned. A charge queried within that period is refunded in full.
• After 7 days, that month is not refundable, except where the service was unavailable because of a fault on our side. In that case we refund the affected period whenever it is raised.
• Part months are not refunded. Cancelling takes effect at the end of the period already paid for, and access continues until then.
• Refunds are issued to the payment method originally charged, and generally appear within 5 to 10 working days.
• Requests are made in writing to filamentedshop@gmail.com, from the email address on the account.

We will tell you by email at least 30 days before it affects you, and you can stop before it does.

Your orders, customers and products stay yours. Ask for an export at any time, before or after cancelling. Closing the account removes the data, and that cannot be undone.

That is between you and them, and you set it yourself: each business writes its own return policy in the app, shown on its shop, its order pages and its receipts. We do not hold your takings and cannot refund your customers for you — refunds to them are made from your own Stripe account, by you.

filamentedshop@gmail.com. A real person reads it. See also our terms and privacy policy.